![]() Qualified Texas homeowners and renters can now apply to get assistance with their energy bills, inlcuding past due utility payments for electricity, natural gas, and propane and up to $2,400 in prospective payments. Texas Department of Housing and Community Affairs Texas Utility Help ![]() The toll-free number will directly connect you with the service provider in your county. From a landline, call toll free 87 between 8 a.m. Visit Help for Texans and select the “Utility Bill Payment Help” option. The LIHEAP CARES Act includes utility bill payment assistance. LIHEAP is a federally funded program that provides financial assistance to households to help with home energy costs. You may also visit .Įnergy Assistance Programs Low Income Home Energy Assistance Program (LIHEAP) Dial 2-1-1 from your phone or 87, select your language, then choose Option 1. If you are seeking financial assistance with your bill, you can contact 2-1-1 Texas for information about services or agencies in your area that may offer utility assistance. Please note: If you do not fulfill the terms of the payment arrangement, service may be disconnected after the later of the due date for the payment arrangement or the disconnection date indicated in the original notice, without issuing an additional disconnection notice.įor more information on payment arrangements, please contact us. If a disconnection notice is issued before a payment arrangement is made with us, that disconnection will be suspended until after the payment due date agreed upon. ![]() Seek a Payment ArrangementĪ payment arrangement is an agreement with your electricity provider that allows you to pay the outstanding bill after its due date, but before the due date of the next bill. You can pay the balance in full at any time to release the switch-hold.įor more information on deferred payment plans, please contact us. Please note: A switch-hold may be placed on your account for the deferred payment plan that prevents you from switching providers until the deferred balance is paid in full. We are currently offering deferred payment plans to our customers consistent with current PUCT requirements.
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